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In HCM Candidate Gateway the Linked Applicants are Missing Invitation to Apply Notification in My Job Notifications Section (Doc ID 2956602.1)

Last updated on OCTOBER 11, 2023

Applies to:

PeopleSoft Enterprise HCM Candidate Gateway - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an applicant is linked to a job opening with screening questions, the applicant should receive an email inviting them to apply so they can answer the screening questions. This process also creates a Candidate Gateway notification (a message that the applicant sees after signing in to Candidate Gateway) which they can use to apply to the job opening.

This functionality is working as expected when the screening question is created as a Skills question, except when the question is setup as an Employment question. When the question is added to the job opening as an Employment question, the applicant receives the email directing them to the notification, but no notification is created in the Candidate Gateway.

Steps to reproduce the issue:

  1. Access PeopleSoft HCM as a user with Recruiter role (ex. RCHANNING).
  2. Search for a posted job opening without any screening questions (ex. Job Opening 504027 – Interview Coordinator).
  3. Add a question (ex. What is braising?) to the “Employment Questions” section (not the Skills Questions) of the Job Opening.
  4. Save.
  5. Go to: Recruiting > Search Applicant.s
  6. Search for and select an External Applicant with an online account.
  7. In Manage Applicant, click the Applicant Data tab.
  8. Change the Primary email address to your own email address so that you receive the email the applicant receives.
  9. Save it.
  10. In the top navigation bar, click Link to Job. You may need to click the “Show more button” link first.
  11. In the “Link Applicant to Job Opening” window, enter a job opening ID for the posted job opening with an Employment Questionnaire screening question. (ex. 504027). Then select the disposition “019 Linked Questionnaire” .
  12. Click Link.
  13. Check the email of the applicant that was linked. “Invitation to apply for job” email is received.
  14. Follow the directions in the email to access as the external applicant.
  15. Access the notifications as instructed in the email. No notifications display.
NOTE: In the <images or examples> <above or below> and/or the attached document, user details / customer name / address / email / telephone number represent a fictitious sample (based up made up data used in the Product name test environment). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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