E-MCF: With OCI Email Delivery Service, SMTP Mail Failed to Send to All When Distribution List Has Invalid Email In OCI Email Suppression List (Doc ID 2959087.1)

Last updated on JULY 06, 2023

Applies to:

Symptoms

Email send from PeopleSoft via OCI email delivery are failing when any of invalid id (get added in OCI email suppression list) is included in recipient.
Email is not received by valid email ids as well in this case.

Following error messages captured in PeopleSoft SMTP logs (SMTPX_X.log) :

RCPT TO:<Valid_Recipient_Email>
250 Ok
RCPT TO:<Invalid_Recipient_Email>
254 4.7.1 - <Invalid_Recipient_Email> is suppressed for sender <OCID>
DEBUG SMTP: got response code 254, with response: 254 4.7.1 - <Invalid_Recipient_Email> is suppressed for sender <OCID>
RSET
250 Ok
com.sun.mail.smtp.SMTPAddressFailedException: 254 4.7.1 - <Invalid_Recipient_Email> is suppressed for sender <OCID>
...
...
DEBUG MCFJEMAIL: transport.sendMessage throws SendFailedException, but that may be ok for the Send partial case.
DEBUG MCFJEMAIL: Send method completed with code: 2


The issue can be reproduced at will with the following steps:
1. Configure OCI email for your region
2. Configure PeopleSoft Appserver/PRCS with SMTP server details
3. From workflow send the notification to email ids including valid and invalid/suppressed ids in distribution list.
4. Email is not delivered to valid email ids as well.

Changes

Changed SMTP server from on-premise to OCI Email Delivery Service.

Cause

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