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Batch Recruiting Letter Process Is Not Creating Offer Letters (Doc ID 2959241.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Recruiting batch letter generator is not generating offer letters as expected.


The issue can be reproduced at will with the following steps:
1. Go to Recruiting > Search Job Openings.
2. Search for the desired job opening.
3. For the applicant to test with, select Other Actions > Recruiting Actions > Prepare Job Offer
4. Enter an offer component, set Letter = "Offer Letter OF1". Then click Submit.
5. Then click "Accept Offer"
6. Navigate to Recruiting > Administration > Generate Recruitment Letters. Select your Run Control ID, click Run, then set Type to "Web" and Format to "RTF" and click OK.
7. When the process runs to Success and Posted, navigate to the Report Manager (Reporting Tools > Report Manager) and pick up your file. Click on the "HRS_OFF_LET – HRS_OFF_LET.rtf" link.
8. Letter for this offer did not generate.

Cause

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In this Document
Symptoms
Cause
Solution


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