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If the Approver uses the "Request More Information" option, the System Does not Send the Email to the Requester (Doc ID 2959628.1)

Last updated on JULY 05, 2023

Applies to:

PeopleSoft Enterprise SCM eSupplier Connection - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


If the approver uses the "Request More Information" option, the system does not send the email to the requester


The issue can be reproduced at will with the following steps:

Note: In the Replication Steps, User Details / Company Names / Addresses / Emails / Telephone Numbers / Etc. are fictitious (based upon made-up data used in the Oracle DEMO Environments), any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.


Steps :
       1. Navigate : Setup Financials/Supply Chain > Product Related > Procurement Options > Suppliers > Supplier Request System Setup
              Check Registering Prospective Suppliers as New Suppliers on both Approvals and Editors
       2. Login VP1 and create supplier registration request
       Issue 1 : Email not sent to Editor
       3. Login CROTH (Editor)
       4. Navigate : Supplier > Supplier Registration > Review or Edit Request
       5. Submit (Review Completed)
       6. Login BLOCHERTY (Approver)
       7. Navigate : Suppliers > Supplier Registration > Approve Requisition
       8. Select the request
       9. Click Request More Information
       10. Select Reason Code and Comment
       11. Click ok
       Issue 2: Email not sent to requester/editor

 

Changes

 NA

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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