After a Required Uploaded Document is Approved, "Benefit Enrollment is not available for this life event" Displays on the Benefit Enrollment Step of the Life Event Activity Guide (Doc ID 2959631.1)

Last updated on AUGUST 08, 2023

Applies to:

Symptoms

After an employee uploads a required document in a Life Event and an administrator approves it, he/she still cannot open a Benefits Administration Event to make elections as the Start My Enrollment button is not displayed on the Benefits Enrollment page.

Steps to reproduce the issue:

     1. Employee creates a Life Event (Navigation: Employee Self Service home page > Benefits Details tile > Life Events tile).
     2. Employee proceeds through Life Event steps, uploading the required documents.
     3. Administrator approves the document (Navigation: Manager Self Service home page > Approvals tile).
     4. Employee returns to the Life Event at the Benefits Enrollment step (Navigation: Employee Self Service home page > Benefits Details tile > Life Events tile).
     5. Employee sees the message: Benefit Enrollment is not available for this life event. Contact the Benefits department if you have any questions.

Changes

Cause

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