EAM: For an Asset, Users Are Unable To Add and Save a New Custodian With Valid Chartfield Information in Non Correction History Mode. The System Is Incorrectly Validating Old Custodian Rows With Invalid Chartfield. (Doc ID 2959954.1)

Last updated on JULY 11, 2023

Applies to:

Symptoms

When attempting to add a new custodian with valid information in a non-correction history mode for an asset using the basic add component, the following error message is triggered for an older row of the custodian. The new row being added has all the valid information. 

Replication Steps:

1. The fix suggested in Document 2917345.1 has been applied in the env. But the fix did not completely resolve the issue.
2. If a user is not in correction mode, they are unable to add a new custodian row to an existing asset with a valid project and save.
3. Asset Management > Asset Transactions > Owned Assets > Basic Add. Search for an existing asset to add a custodian. Not in Correct History mode. Make sure that the associated project is inactive at this time.
4. Add a new custodian row. Fields from the previous row are copied.
5. Change the Custodian name and save it, the message referred to in the error section is received on the new row. Note the Chart field Project is highlighted since it is no longer valid. This is correct.
6. Change the project to a valid project for the new row added and attempt to save it again. The error message in the error section is received again. But the validation is happening for old existing custodian rows which is incorrect in non-correction history mode.

Replication Steps

Cause

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