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AP: Zero Dollar Payments are Incorrectly Included In the ACH Output File and Rejected By the Bank (Doc ID 2960848.1)

Last updated on AUGUST 28, 2023

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Zero dollar payments are incorrectly included in the ACH Output File. When this occurs, the bank rejects the file.


1. Banking > Bank Accounts > External Accounts > Payment Methods tab > ACH Payment Method > Layout = PPD

2. Accounts Payable > Vouchers > Add/Update > Regular Entry > add one voucher using one line = 0.00 > Payment Method = ACH

3. Add a second voucher for a different supplier using any amount and Payment Method = ACH 

4. Accounts Payable > Payments > Pay Cycle Processing > Payment Selection Criteria > Payment Method = ACH

5. Accounts Payable > Payments > Pay Cycle Processing > Pay Cycle Manager > process Payment Selection > both vouchers are selected

6. In Pay Cycle Manager continue with Payment Creation

7. Financial Gateway > Process Payments > Payment Dispatch > generate ACH Payment File > file includes the zero dollar payment

8. The zero dollar payment should not be included in the file because the bank rejects the file






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