E-RTI: RTI (Real Time Indexing) Does Not Work if Namespace Aliasing is Configured (Doc ID 2961142.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

Environment is configured to use Suggestion Search and all triggers enabled. Namespace aliasing is also configured because this environment is a copy of PROD.

No suggestions appear for any search no matter how many times a search is conducted. There is no list presented at all. However when the user presses the [Enter] button or the magnifying glass, they are taken to the normal faceted search to continue their work as in the earlier PeopleTools releases.

Upon checking the underlying table PS_PT_PORTAL_MRU for suggestion search, it is populated with data and increases whenever users do a search.

Why are there no suggestions presented?

Cause

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