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EAR 9.2: Payment Worksheet Application Page (PAYMENT_WS_IC) Is Slow on Completing Tasks and Actions Taken Online (Doc ID 2963396.1)

Last updated on AUGUST 01, 2023

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

A performance degradation has been identified when trying to build/open Payment Worksheets, and once loaded, performing various tasks in the Worksheet Application page (Panel PAYMENT_WS_IC) also are registered very slowly, such as selecting Items, changing Entry Types and Entry Reasons, updating Amounts, etc...

The below 2 performance related Patches have been applied as well:

    - <Bug 33844727> - AR9.2: PERFORMANCE ISSUES WHILE BUILDING PAYMENT WORKSHEET          (Solution delivered within PeopleSoft Enterprise FIN 9.2 Image #44)
    - <Bug 34541361> - AR: PERFORMANCE ISSUES WHILE BUILDING MAINTENANCE WORKSHEET          (Solution delivered within PeopleSoft Enterprise FIN 9.2 Image #46)

REPLICATION STEPS:

    1.- Log into the FSCM Online Application as a Receivables User
    2.- Navigate to: Accounts Receivable > Payments > Apply Payments > Apply Payments Worksheet
    3.- Search for an existing Deposit ID, and Payment ID transactions, and build the Payment Worksheet
    4.- PROBLEM: The system's performance is drastically degraded taking over 5 minutes to load the page
    5.- Once the Worksheet Application page is displayed, the User starts performing tasks (Selecting Items, changing Amounts, defining Entry Types, etc...)
    6.- PROBLEM: The system also suffers from slow performance is getting all these actions done, or save the changes

The slow performance overall, building/opening, or registering the changes done on a Payment Worksheet, makes daily tasks take a lot more time for the Employees, which affects the month end closure activities, and delays further accounting, and reports.

Prior to the systems' upgrade, the Payment Worksheet component (PAYMENT_WS_IC), was working smoothly, with short times of opening transactions, and recording the various tasks Users needed to perform.

NOTE: In the images/screenshots/examples mentioned and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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