EAR 9.2: Payment Worksheet Application Page (PAYMENT_WS_IC) Is Slow on Completing Tasks and Actions Taken Online
(Doc ID 2963396.1)
Last updated on AUGUST 01, 2023
Applies to:PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
A performance degradation has been identified when trying to build/open Payment Worksheets, and once loaded, performing various tasks in the Worksheet Application page (Panel PAYMENT_WS_IC) also are registered very slowly, such as selecting Items, changing Entry Types and Entry Reasons, updating Amounts, etc...
The below 2 performance related Patches have been applied as well:
- <Bug 33844727> - AR9.2: PERFORMANCE ISSUES WHILE BUILDING PAYMENT WORKSHEET (Solution delivered within PeopleSoft Enterprise FIN 9.2 Image #44)
- <Bug 34541361> - AR: PERFORMANCE ISSUES WHILE BUILDING MAINTENANCE WORKSHEET (Solution delivered within PeopleSoft Enterprise FIN 9.2 Image #46)
1.- Log into the FSCM Online Application as a Receivables User
2.- Navigate to: Accounts Receivable > Payments > Apply Payments > Apply Payments Worksheet
3.- Search for an existing Deposit ID, and Payment ID transactions, and build the Payment Worksheet
4.- PROBLEM: The system's performance is drastically degraded taking over 5 minutes to load the page
5.- Once the Worksheet Application page is displayed, the User starts performing tasks (Selecting Items, changing Amounts, defining Entry Types, etc...)
6.- PROBLEM: The system also suffers from slow performance is getting all these actions done, or save the changes
The slow performance overall, building/opening, or registering the changes done on a Payment Worksheet, makes daily tasks take a lot more time for the Employees, which affects the month end closure activities, and delays further accounting, and reports.
Prior to the systems' upgrade, the Payment Worksheet component (PAYMENT_WS_IC), was working smoothly, with short times of opening transactions, and recording the various tasks Users needed to perform.
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