EBI 9.2: After Updating the Contact Name and Email, Customer Contact Name Is Not Updated for the Recurring Bill
(Doc ID 2963410.1)
Last updated on FEBRUARY 18, 2025
Applies to:
PeopleSoft Enterprise SCM Billing - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
After updating the contact name and email, the customer's contact name is not getting updated for the recurring bill.
Replication Steps:
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1. Create a recurring bill ( NAvigation - Billing- Maintain Bills - Standard Bill).
2. Update existing contact from the above recurring bill customer contact, and add a new name and email address (Navigation - Customers - Create customer contact).
3. Go to recurring bill again and notice under the Address tab that the contact email has been updated but the contact name is still old.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |