Customer Return Material Authorization RMA Returns Price from Catalog Instead of Price List
(Doc ID 2964405.1)
Last updated on AUGUST 08, 2023
Applies to:
PeopleSoft Enterprise SCM Order Management - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Customer return material authorization RMA returns price from catalog instead of price list. Price list should be used when setup.
Steps to Reproduce Issue:
1. Setup RMA Price Transaction Code
Navigation:
Set Up Financials/Supply Chain > Common Definitions > Pricing Registration > Price Transaction Code
2. Setup RMA Transaction Price-by Keys
For example, RMA Business Unit.
Navigation:
Set Up Financials/Supply Chain > Common Definitions > Pricing Registration > Transaction Price-by Keys
3. Add Price List for test product $10
Navigation:
Pricing Configuration > Create Pricing Information > Price List Maintenance
4. Add Price Rule and assign price list from prior step
Navigation:
Pricing Configuration > Create Pricing Information > Price Rules Maintenance
5. Assign Catalog List Price for test product $55
Navigation:
Products > Identify Product Details > Assign List Price
6. Add Customer Return RMA with test product
Navigation:
Customer Returns > Create/Update RMA
Product price from $55 is retrieved instead of list price $10.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |