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On Event Message Monitor Page, After Clicking Resync Button, the Process Never Completes and the Application Signs Out After 5-6 Minutes (Doc ID 2965365.1)

Last updated on AUGUST 04, 2023

Applies to:

PeopleSoft Enterprise CS SA Integration Pack - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On the Event Message Monitor page, after clicking the Resync button, the search page spins for 5-6 minutes and the user is signed-out before the process completes. The issue occurs during business hours to allow student/faculty access.

The issue can be reproduced at will with the following steps:

  1. Navigate to Main Menu > SA Integration Pack > Event Management > Event Message Monitor.
  2. Select Target ID = D2L.
  3. Enter From Date and To Date.
  4. Enter From Time and To Time.
  5. Click Resync Button and observe the results.

Cause

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In this Document
Symptoms
Cause
Solution
References


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