My Oracle Support Banner

EAP: Match Exception Collaboration Center is Not Retrieving the Exception Details for a Particular Accounts Payable Business Unit. (Doc ID 2967112.1)

Last updated on AUGUST 15, 2023

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Match Exception Collaboration center is not retrieving the exception details for an accounts payable business unit.

For Example:

When trying to return the match exception details with a wide-open search from 01/01/2022 till the current date. it is observed that no rows were returned.

When the open search was done from 01/01/2022 to 10/19/2022 with US001 a total of 1974 were returned.

When the open search was done from 01/01/2022 to 10/19/2022 with US002 no rows were returned. But there is data present in the PS_AP_MECC_LIST_VW for US002.

In the <images, examples, video > and/or the attached document, user details/company name/address/email/ telephone number all represent a fictitious sample from the Oracle Demo Vision Database. Any similarity to actual companies or actual persons, living or dead, is purely coincidental and is in no way intentional on the part of Oracle.

Steps to Replicate:
1. Navigate to fluid Home page > Payables operations > Match exceptions
2. Provide the filter details like from date and to date and click on done.
3. Review the summary page, there is no data retrieved when searching for the US002 BU.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.