On FLUID Class Search and Enroll, Search Filters are not Working to Adjust Search Results After Initially Receiving the Message 'Search results have exceeded a limit set by your institution.' (Doc ID 2967523.1)

Last updated on AUGUST 16, 2023

Applies to:

Symptoms

When using FLUID Class Search and Enroll, if the initial search results exceed the limit, the page displays the expected message saying to apply further filters to refine the search. However, at that point, clicking anything within the filters section in the left navigation doesn't work as expected. 

For instance, after checking any additional filter box, the filter does not appear in the search results as it should, and the results do not change to delete rows that don't match the new filter; also, nothing happens after clicking 'more' for any filter groups that contain more options than will fit in the initial group display.

The issue can be reproduced at will with the following steps:

1. On Student Homepage, click FLUID Manage Classes Tile then Class Search and Enroll.
2. Type a keyword such that the maximum results will be exceeded. The limit can be verified on Set Up SACR>Product Related> Student Records> Fluid Self Service Setup > Class Search Setup and the 'Maximum Courses to Display' field.
3. Observe the expected message 'Search results have exceeded a limit set by your institution. Apply filters or another key word to refine your search.'
4. In the left navigation, click one of the additional filters and note the search results do not change; also, if any of the filter groups contains a 'More' link, nothing happens when clicking the link.

Cause

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