Additional Pell Processed by PELLOUT Comes Back Rejected by COD with Messages 'Incorrect Award Amount' and 'Disbursement Amount would have been corrected to zero by COD Calculations so the record was rejected.' (Doc ID 2967532.1)

Last updated on JANUARY 25, 2024

Applies to:

Symptoms

On the Manage Pell Payment, Pell Disbursement Page, an Additional Pell Item Type is shown with an Action Code of 'Rejected'. Clicking the 'Disbursement Detail' link on the row, then 'Disbursement Messages', shows one or both of the following messages:

The disbursement is expected to be accepted, since the amount has been successfully awarded and disbursed with no issues.

The issue can be reproduced at will with the following steps:

1. Navigate to Financial Aid > Pell Payment > Manage Pell Payment > Pell Disbursement.
2. Note that one or more disbursement rows do not show 'Disbursed' in the Status field and show 'Rejected' for the Action Code.
3. Click the 'Disbursement Detail' link on the row, then click the 'Disbursement Messages' on the top sequence to see the full detailed messages sent by COD as the reason for rejecting the disbursement.

Cause

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