E-Chatbot: Testing Chatbot Error : Handshake service -ps.AuthenticateGUID Rejected for Auth type PSTOKENwith response Error (Doc ID 2967677.1)

Last updated on AUGUST 18, 2023

Applies to:

Symptoms

HCM, ELM, and FSCM chatbots, all of which are seamlessly integrated with PeopleSoft services through custom components developed using Node.js.

While testing the bot, encountered below error in  log of the custom component "HCM.absence.GetUserProfile".

ERROR

----------- 

Invoking component HCM.absence.GetUserProfile
--------creating Session objects--------
--------Created Session for enviornment:HCM--------
--------Invoking Security Handshake Service--------
--------Invoking Security Handshake Service for channel websdk--------
-------- Token is not available--------
--------Redeeming for guidc5362aad-cf3a-4ff6-9f80-4e4977d3aefd for token--------
--------Invoking Service : ps.AuthenticateGUIDwith AuthType  PSTOKEN--------
--------Starting Invocation of Service : ps.AuthenticateGUID--------
--------Request Body is  : {"AuthDetails":{"SwitchUserContext":false,"AuthOption":"NoToken"},"Language":{},"ServiceInputParameters":{"guid":"c5362aad-cf3a-4ff6-9f80-4e4977d3aefd"}}--------
--------Http Request failed--------
--------No Response received after Invocation of Service : ps.AuthenticateGUID
--------
--------Response Error Message:  self signed certificate in certificate chain--------
-------- Handshake service -ps.AuthenticateGUID Rejected for Auth type PSTOKENwith response Error Occurred--------
SDK: About to set variable pserrordetail
SDK: Creating new variable pserrordetail
SDK: Setting variable {"type":"string","entity":false,"value":" Error Ocurred"}
SDK: About to set variable pserrorcode
SDK: Creating new variable pserrorcode
SDK: Setting variable {"type":"string","entity":false,"value":"SystemError"}
--------Authorization failed-------- 

The issue can be reproduced with the following steps:

1. Test bot  

Changes

Cause

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