EAR 9.2 : When a New Conversation is Added With Send Email Selected, Email is Not Sent to Customer
(Doc ID 2967897.1)
Last updated on AUGUST 14, 2023
Applies to:
PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
The send email functionality is not working when conversation is updated with send email selected.
The issue can be reproduced at will with the following steps:
1. Go to Main Menu > Customer> Conversations > Update Conversations.
2. Add a conversation entry and ensure send email is checked.
3. Save the Conversation, email should be sent but was not send .
4. The field Email Date Time is not getting populated.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |