E-WL: Unable to Open the PIA Login Page - Apache Proxy Getting SSL Handshake Error: "Exception type [CONNECTION_REFUSED] (apr_socket_connect call failed with error=111, host=xxx.xxx.xx.xx, port=xxxx ) raised at line 1692 of URL.cpp" (Doc ID 2968360.1)

Last updated on AUGUST 16, 2023

Applies to:

Symptoms

When attempting to login to PeopleSoft, after configuring the system to use the Proxy Plugin over SSL on WebLogic, the login page does not open and the following error is observed in the Plugin error log file.

ERROR
--------------------------
[Thu Jul 20 11:38:34.180345 2023] [weblogic:error] [pid 1637:tid xxxxxxxxxxxxxxx] [client xxx.xx.xx.50:xxxxx] <163716898675043> *******Exception type [CONNECTION_REFUSED] (apr_socket_connect call failed with error=111, host=xxx.xxx.xx.xx, port=xxxx ) raised at line 1692 of URL.cpp[Thu Jul 20 11:38:34.180410 2023] [weblogic:error] [pid 1637:tid xxxxxxxxxxxxxxx] [client xxx.xx.xx.xx:xxxxx] Trying GET / at backend host 'xxx.xx.xx.xx/xxxx; got exception 'CONNECTION_REFUSED [os error=115, line 1692 of URL.cpp]: apr_socket_connect call failed with error=111, host=xxx.xx.xx.xx, port=xxxx '
[Thu Jul 20 11:38:32.177810 2023] [weblogic:error] [pid 1637:tid xxxxxxxxxxxxxxx] [client xxx.xx.xx.xx:xxxxx] Trying GET / at backend host 'xxx.xx.xx.xx/xxxx; got exception 'NO_RESOURCES: [os error=0,  line 1826 of URL.cpp]: Could not open secure connection'

The issue was reproducible in the customer site with the following steps:
1. Configure the system to use the Proxy over SSL.
2. Try to access the login page.
3. Login page does not open and the error is observed in the plugin error log file.

Changes

The Peoplesoft HCM system was upgraded from 8.57 to 8.60.04 and, with that, web servers are running weblogic 14.1.1.0.0
There is a proxy server in front of the web servers, which runs on Apache/2.4.6 (Red Hat Enterprise Linux) Server, built on OS Redhar Linux 7.9.
The Weblogic plugin 12.2.1.4.0 is in place on the proxy server. 

Cause

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