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E-CRM: Keyword 'from' In Pivot Grid Facet Throws Error When Selected: "Generic error while executing Query datasource." (Doc ID 2968627.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When a pivot grid facet has the word 'from' in it and is selected, the following error occurs:

Generic error while executing Query datasource.

The issue can be reproduced at will with the following steps:
1. Navigate to Reporting Tools > Pivot Grid > Pivot Grid Viewer
2. Search for the desired Pivot Grid
3. Select a facet that has the 'From' keyword in it


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