My Oracle Support Banner

Electronic Transcript Requests Can be Saved with an 'Invalid Value' for Academic Institution Field (Doc ID 2970170.1)

Last updated on AUGUST 31, 2023

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9.2 and later
Information in this document applies to any platform.


Electronic Transcript Requests can be saved with an Invalid Value on the Academic Institution field.

The issue can be reproduced at will with the following steps:

  1. Navigate to User Defaults (Set Up SACR > User Defaults) and set Academic Institution value.
  2. Navigate to Electronic Transcript Request (Records and Enrollment > Transcripts > Electronic Transcript Request).
  3. Look up a student that has a record at an institution that is different than the value you entered on your User Defaults page.
  4. Upon opening the new Electronic Transcript Request, note that the Academic Institution value reads '(Invalid Value).' This is due the student does not have an academic record at the Academic Institution listed in your User Defaults.
  5. Create the new Electronic Transcript Request, and don't manually select a valid Academic Institution.
  6.  Save the Electronic Transcript Request.
  7. The Electronic Transcript Request will be saved with an invalid Academic Institution value.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.