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Incorrect Coverage Levels Displayed When the Information Icon Beside a Medical Plan Is Selected in Fluid Self Service Benefits Enrollment (Doc ID 2971435.1)

Last updated on AUGUST 31, 2023

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When the information icon is selected for any Medical Plan in Self Service Benefits Enrollment, the list of Coverage Codes displayed includes COBRA Coverage Codes that should not be available to employees.

Steps to reproduce the issue:

     1. Employee navigates to Benefits Enrollment (Navigation: Employee Self Service > Benefits Details tile > Benefits Enrollment).
     2. Employee selects the Medical tile.
     3. Employee selects the information icon beside one of the Plans.
     4. Coverage Codes for COBRA participants are included on the list displayed with 11 displayed when only 4 are expected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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