My Oracle Support Banner

E-CRM: How To Hide 'Create Person Of Interest' Link When Searching for Employee in the HR Help Desk Create Case Page? (Doc ID 2976587.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


As a HR Service Agent creating a case, when looking up an employee and if the employee is not found, at the bottom of the next page there is a link "Create Person of Interest" link.

Replication Steps:

  1. On HR Service Agent Homepage click "Create HRHD Case" tile
  2. On the Create Case page, click Search for an Employee
  3. At the bottom of the Search page the user sees the 'Create Person of Interest' link

How to hide this 'Create Person of Interest' link?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.