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E-CRM: How To Hide 'Create Person Of Interest' Link When Searching for Employee in the HR Help Desk Create Case Page? (Doc ID 2976587.1)

Last updated on SEPTEMBER 25, 2023

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal


As a HR Service Agent creating a case, when looking up an employee and if the employee is not found, at the bottom of the next page there is a link "Create Person of Interest" link.

Replication Steps:

  1. On HR Service Agent Homepage click "Create HRHD Case" tile
  2. On the Create Case page, click Search for an Employee
  3. At the bottom of the Search page the user sees the 'Create Person of Interest' link

How to hide this 'Create Person of Interest' link?

Solution

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In this Document
Goal
Solution


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