EAR 9.2: DIRECT DEBIT Amount Is Incorrect When the Item Is Paid Partially Using Direct Debit Initially and a New DD ID for the Remaining Amount Is Rejected to Change the Payment Method (Doc ID 2977762.1)

Last updated on DECEMBER 22, 2023

Applies to:

Symptoms

When an item is paid partially by a Direct Debit and then the payment method is changed to 'check' after a new DD ID for the remaining amount is rejected, the DD amount for the first direct debit that was already remitted gets updated incorrectly by the system. This creates issues with the reconciliation as the DD amount is not correct.
 


REPLICATION STEPS:
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1. Navigate to Accounts Receivable > Pending Items > Online Items and Create two new Items (amounts as 1123 and 1000) for the same customer.
The customer must have a DD Profile setup with the direct debit format as 'multi items/direct debit under navigation Set up Financials/SCM > Product Related > Receivables > Payments > Direct Debit Profile.
2. Enter the Payment Method as Direct Debit for the new item created and post the item.
3. Run the Create Direct Debit process under navigation Accounts Receivable > Direct Debits > Create Direct Debit for total.
Do not use Auto Remit on the run control page.
4. Under Accounts Receivable > Direct Debit > Administer Direct Debit > Update Direct Debit page, update the DD Amount to the first item with a partial amount of 1000, and the second item for 1000.
5. Click Remit the DD;
6. Run AR Update (Accounts Receivable > Receivable update > Run receivable update)to Post the Remittance entries; check DD_CONTROL.AMT it shows 2100 which is correct.
7. Run the DD Create process again to generate the DD for the balance 23.
8. Reject the DD.
10. Click on the item ID Link and update the Item payment method to 'check'.
11. Check the first DD ID which showed the amount as 2100 earlier, now it shows 1000 which is incorrect. Reconciliation is not possible due to the incorrect amount.

Cause

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