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E-MCF: Unable to Send Emails from Application Engine and Getting Error: 'Java class %s not found: com.peoplesoft.pt.mcf.mail.MCFOutboundEmail' After PT8.60 Upgrade (Doc ID 2981173.1)

Last updated on NOVEMBER 17, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.60 and later
Information in this document applies to any platform.

Symptoms

Unable to send emails from any Application Engine processes after upgrading to PT8.60. Receiving the below messages when running AE Test Program:

Creating SendMailException
PSMCFSendMailException
PSMCFSendMailException: Java Exception: com.peoplesoft.pt.mcf.mail.MCFOutboundEmail
PSMCFSendMailException: Brief Message:Java class %s not found: com.peoplesoft.pt.mcf.mail.MCFOutboundEmail

 

Emails are sending successfully when using Windows process scheduler. Site confirmed all SMTP configuration is the same across all app servers and process schedulers.

Sample Eenvironment
---------------
PeopleTools: 8.60.07
OS : RH Ent Linux 7.0

Sample Replication:
--------------------

1. Navigate to PeopleTools > Process Scheduler > Scheudle Process Requests.
2. Select Sample AE Program : AEMINITEST.
3. Choose Distribution Type Email and add email recipients.
4. Click OK and Run.
5. Check Process Monitor, the program runs to success but no emails are received.



Changes

PeopleTools 8.60 upgrade.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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