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ELM 9.2: With Storage Group Functionality using Loadbalancer URL, Unable to Upload the SCORM Content (Doc ID 2982091.1)

Last updated on OCTOBER 25, 2023

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When uploading SCORM 2004 content zipped file with Storage Group defined, the content is not upload to webserver storage group folder
using a load balanced URL for the URL LM_SCORM_UPLOAD and the Learning Component page URL/File Patch.



Receive an error message in Filetransfer log:

* Trying { IP Address}
* connect to { IP Address} port 443 failed: Connection timed out
* Failed to connect to {Load Balancer URL} port 443: Connection timed out
* Closing connection 0

In Trace file, Error Message: 

 File Transfer Failed : FTP library Error code : 7 - Couldn't connect to server

The issue can be reproduced at will with the following steps:

1. Log in as Learning Environment Administrator
2. The web server/Port being used in the URL LM_SCORM_UPLOAD is a Load Balancer URL.
3. Navigate to Enterprise Learning > Catalog > Maintain Classes > {search/select Class to upload the SCORM Content}
4. from the Learning Component tab, add the web-based Component Type or {click} Edit button for Web-based Component type
5. The URL/File Path is a Load balancer URL
  enter the Compliance and Technical Data:
  Compliance: SCORM2004
  Storage Group Name
  URL/File Patch




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