My Oracle Support Banner

E-CM: Importing New Environment Failed at Step "ACM Exec Linux MT Instance" With Error "Illegal escape. at 473" (Doc ID 2982117.1)

Last updated on OCTOBER 24, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.60 and later
Information in this document applies to any platform.


Importing new environment has failed at step "ACM Exec Linux MT Instance" with error on import status page in PIA:

Illegal escape. at 473 [character 474 line 1]

Process scheduler psp.log file shows following exception:

{    "PTProcessSchedulerReportNode" : {        "number_of_elems" : 8,        "instances" : [            {                "distnodename" : "Default",                "cdm_proto" : "2",                "url" : "https://<Server>:<PORT>/psreports/XXXXX",                "rptnode_host_name" : "<HOSTNAME>",                "rptnode_port" : "<REPORT NODE PORT>",                "uri_resource" : "SchedulerTransfer/XXXX",                "winnetworkpath" : "\\<Windows Server Name>\ReportRepository",

19 Oct 2023 10:50:33,663 [Thread-2] ERROR [] - Error:
org.json.JSONException: Illegal escape. at 473 [character 474 line 1]

The issue can be reproduced at will with the following steps:
1. Sign in to cloud manager, go to environment tile and click import button to try importing new environment
2. Add two nodes, one for database another for mid tier.
3. Start import and notice the error at following navigation
    Home > Environments Tile > [select your environment] > Details > Import status 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.