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Employee's OnBoarding Event Displays Unprocessed XML on the Benefit Enrollment Step (Doc ID 2983165.1)

Last updated on OCTOBER 25, 2023

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


One of our rehired employees is seeing garbled XML code in benefits enrollment step while going through the OnBoarding activity.

The issue can be reproduced at will with the following steps:
1. Log in as the employee and select the OnBoarding tile from the Employee Self Service.
2. Select the Benefits Enrollment step to see what looks like unprocessed XML code.




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