E-PIA: Fail to Log into PIA with the Error "HomepageTemplate] +Xxxxxxx 99999999 PS (4) Failed to load URL:http://Hostname:port/psp/ps/EMPLOYEE/HRMS/?tab=DEFAULT in the Portal registry" (Doc ID 2983470.1)

Last updated on NOVEMBER 12, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.57 and later
Information in this document applies to any platform.

Symptoms

The issue can be replicated with the following steps:

1. Login to PIA.
2. After logging ion user gets immediately logged out.
3. Below error is found in the Application server log

HomepageTemplate] +Xxxxxxx 99999999 PS (4) Failed to load URL:http://Hostname:port/psp/ps/EMPLOYEE/HRMS/?tab=DEFAULT in the Portal registry. In fn CPortalRegistry::FindLogicalURL in file /vob/peopletools/src/psoftapi/portalregistry.cpp

Cause

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In this Document

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