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E-WF: When Sending an Email from PeopleSoft Application, Error "550 5.7.1 Relaying denied" is Observed in SMTP Log (Doc ID 2983614.1)

Last updated on NOVEMBER 02, 2023

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.59 and later
Information in this document applies to any platform.

Symptoms

When attempting to send an email from PeopleSoft, the following error occurs.


ERROR
-----------------------
Wed Oct 18 15:54:59 EDT 2023 550 5.7.1 Relaying denied
Wed Oct 18 15:54:59 EDT 2023 DEBUG SMTP: Invalid Addresses
Wed Oct 18 15:54:59 EDT 2023 DEBUG SMTP: XXXXX@somedomain.com
Wed Oct 18 15:54:59 EDT 2023 DEBUG SMTP: Sending failed because of invalid destination addresses

The issue can be reproduced at will with the following steps:

1. Set Smtptrace=1 in psappsrv.cfg and bounce application server.

2. Log into PIA.

3. Navigate to PeopleTools > Workflow > Defaults and Messages.

4. Send Worklist/Email Messages.

5. Check SMTP log.

6. Observe the error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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