Employees Reporting Up Through Empty Position Not Found on the Company Directory (Doc ID 2986932.1)

Last updated on NOVEMBER 13, 2023

Applies to:

Symptoms

Employees who report up through a vacant position on the Company Directory are not returned when they are searched in the Company Directory.

Note that names used below represent fictitious individuals.

Steps to reproduce the issue:

1. Login to PeopleSoft.
2. Go to: Company Directory
3. Enter an Employee name, e.g., Betty Locherty, in the Search field and click Run Search button (arrow icon).
4. The search results displays the Employee (Position: 19000230) which reports to Jean Parsons (Position: 19000200) which reports to Douglas Lewis (Position: 19000001)
5. Terminate Jean Parsons.
6. Go to: Set Up HCM > Common Definitions > Direct Reports For Managers > Build Direct Reports Table
7. Do c complete rebuild of the table.
8. Go to: Set Up HCM > Common Definitions > Org Chart Viewer > Tree Builder Run Control
9. Run the process using Build Action: Create/Replace Tree, Tree Structure ID: Company Directory, Build Method: By Reports to Position, Include Empty Positions not selected, Start Node: KU0001.
10. Go to: PeopleTools > Search Framework > Administration > Schedule Search Index.
11. Run the process using Search Definition: HC_HR_COMPANY_DIRECTORY1, Indexing Type: Full Index
12. Go to: Company Directory.
13. Search Betty Locherty and see that no record is returned.

Changes

Cause

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