IM EFC Calculation for Aid Year 2025 - Both SFA_NAC_PDRM Batch Process and Online Process Invoked by 'INAS' or 'INAS NCP' Button on Maintain Application Component - Stalls and Never Finishes When Processing Certain Records (Doc ID 2987811.1)

Last updated on NOVEMBER 21, 2023

Applies to:

Symptoms

For Aid Year 2024-2025, when running the IM EFC Calculation batch process SFA_NAC_PDRM, the process will stall or "hang" once it encounters and tries to process certain records. When the problem occurs, the log file will show some records processed successfully before the problem record is encountered. At that point, the process will never finish and have to be manually canceled.

If any of the same records/students identified to cause the batch process to stop are tested using the 'INAS' button on the Maintain Application component, the same problem occurs. The process will hang or freeze, eventually timing out and/or causing the entire application to crash and logout.

The issue will also occur similarly when performing the IM NCP calculation on-line or in batch.

The issue can be reproduced at will with the following steps:

1. Navigate to Financial Aid > File Management > Mass EFC Calculation.
2. Enter parameters, including application type 'P', and run the process.
3. Review process Monitor and observe the process never finishes.
4. After manually canceling the process, check Message Log or the .stdout file to observe the list of id's processed until nothing else is displayed, indicating the end of processing.

Changes

The issue occurs after applying PRP 35266241 - 2024-2025 Aid Year Setup for Institutional Methodology (IM), which first delivered the ability to calculate the IM EFC for Aid Year 2024-2025.

Cause

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