EAR 9.2: The Dunning Process Does Not Consider a Grace Day Period When Selecting the Item for the Dunning Report.
(Doc ID 2988018.1)
Last updated on NOVEMBER 20, 2023
Applies to:
PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When grace day is defined the system should add that many days before generating dunning for the item but the dunning process ignores the grace days.
REPLICATION STEPS:
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1. Set Up Financials/Supply Chain > Product Related > Receivables > Credit/Collections > Dunning Methods > Dunning ID check Apply Grace Days to Credit Items and put Dunning Grace days as 4.
2. Create an item with the due date as today's due date. (Receivables > Pending Item > Online pending item.)
3. Run the Dunning process (Accounts Receivable > Customer Interactions > Dunning Letters > Extract Dunning Letter Info > Dunning Letters Parameters) with as of date as the next day of the item's due date. The item gets selected for dunning which is incorrect as a user has setup grace days as 4.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |