EAR 9.2: Remaining Amount Calculated Incorrectly on Payment Worksheet During On-Account Payment to Customer When Items Have Different Business Units and Deposit Has a Different Business Unit
(Doc ID 2991928.1)
Last updated on APRIL 14, 2024
Applies to:
PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When a regular deposit is received from a customer that exceeds the balance on the item to which it is applied, On-Account payment can be created using Payment Worksheet. But if the Item ID as On-Account payment is entered manually and not allowed to default to the next system-generated value, the payment worksheet calculates the Remaining amount incorrectly.
Replication Steps:
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1. Enter two pending items in different business units and customers. (Receivables > Pending Items > online items)
2. Enter the regular deposit in the third business unit and put the amount as an overpayment for items. (Receivables > Payments > Online Payments > Regular Deposits)
2. Apply the overpayment to items. ( Receivables > Payments > Online Payments > Apply Payment Worksheets)
3. Add one more row for on-account but populated item ID manually and put the amount and entry type as OA system calculates the adjusted amount and remaining amount incorrectly.
The worksheet is not balanced to post.
Replication
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |