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Benefits Administration Process Fails Although All Benefits for Employee Are Already Terminated (Doc ID 2995966.1)

Last updated on JANUARY 05, 2024

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Benefits Administration is failing for some employees whose benefits are already terminated with the following error:

ORA-01400: cannot insert NULL into ("SYSADM"."PS_HEALTH_BENEFIT"."EFFDT")

Steps to reproduce the issue:

     1. Process employees through Run Automated Event Processing (Navigation: Benefits > Manage Automated Enrollment > Events > Run Automated Event Processing).
     2. When the process fails, see the error in the log file (Navigation: PeopleTools > Process Scheduler > Process Monitor, Details link, View Log/Trace link).




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