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EPY: Employee Self-Service W-2 Form Not Opening For Specific Year When Clicking the Link (Doc ID 2997171.1)

Last updated on JANUARY 11, 2024

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

W-2 forms for a specific year are not opening up. When the user clicks on the W-2 Year end form link, the spinner shows up for a few seconds but nothing happens.

The issue can be reproduced at will with the following steps:
1. Navigate to Self Service > Payroll and Compensation > View W-2/W-2c Forms
2. Click on the Year-End Form link for the row
3. Spinner wheel shows up for a few seconds, but nothing happens.

Cause

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In this Document
Symptoms
Cause
Solution
References


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