My Oracle Support Banner

E-CLOUD: Cloud Manager 16 to 17 upgrade Step Deploy PUM Source Environment Failed (Doc ID 2998869.1)

Last updated on JANUARY 22, 2024

Applies to:

PeopleSoft Cloud Manager - Version 16 and later
Information in this document applies to any platform.

Symptoms

When attempting to upgrade CM 17 from CM 16 Step "Deploy PUM Source Environment" failed with following error in provision json log file:

{"1705088978027-329733": {"id": "1705088978027-329733", "activity_name": "Terraform infrastructure operation: apply", "activity_description": "Creating Infrastructure through terraform", "status": "failed", "error": "", "action": "", "terraform_command": "apply", "start_time": "12/01/2024, 11:50:10", "psft_activity_response": [{"id": "1", "activity_name": "Terraform infrastructure operation: apply", "activity_description": "Creating Infrastructure through terraform", "status": "failed", "error": "MTU3MTQ=", "action": "Inspect terraform tf.err file and check the error. Retry infra operation if error can be rectified", "terraform_command": "apply", "start_time": "12/01/2024, 11:50:10", "end_time": "12/01/2024, 12:02:22"}]}}


The issue can be reproduced at will with the following steps:
1. In cloud manager PIA, go to Cloud Manager Settings tile > Manage Updates
2. Apply updates automatically to the Cloud Manager instance using Manage Updates 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.