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Calculate Retroactive Ben/Deds Is Rejecting Retroactive Requests for Coverage Code Changes on Health Plans If They Result in Refunds (Doc ID 2999125.1)

Last updated on JANUARY 19, 2024

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When a Mass Request Retro Request Type is processed for an employee who has changed their elected coverage level for Health Benefits such that they should receive a refund, the request is rejected.

Steps to reproduce the issue:

     1. Employee changes Health Benefits election so they should receive a refund (Navigation: Benefits > Enroll in Benefits > Health Benefits).
     2. Set up a Retro BenDed Mass Request to cover the period of the changes (Navigation: Set Up HCM > Product Related > Payroll for North America > Retroactive Payroll > Retro Ben/Ded Mass Request).
     3. Run the Mass Request (Navigation: Payroll for North America > Retroactive Payroll > Retro Benefits/Deductions > Process and Review Requests > Process Mass Retro Deductions).

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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