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Third Party Contract Does Not Pay The Full Amount of the Eligible Charge (Doc ID 3001342.1)

Last updated on APRIL 17, 2024

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

A Third Party Contract is setup to pay the full amount of charges posted for item types in the Item Type Tree node specified on the contract.  In one example, the contract setup is intended to pay a Class Fee Charge.  All students, except one,  assigned to the contract have the full amount of the Class Fee charge paid by the contract.   One student has the third party credit posted for less than the Class Fee charge amount.   The expectation is all students will have the full amount of the Class Fee paid by the contract.
 
The issue can be reproduced at will with the following steps:

  1.  Navigate to Student Financials, Payment Plans, Third Party Contracts, Assign;
  2.  Select the contract;
  3.  Enter the emplid on the contract and click Post;
  4.  Navigate to Student Financials, View Customer Accounts and select the student
  5.  Note the third party credit posted is less than the Class Fee charge.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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