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E-NV: nVision Reports Get Stuck in Processing Status in Process Monitor Intermittently and Excel.Exe Hangs in Task Manager. (Doc ID 3001351.1)

Last updated on JANUARY 31, 2024

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.59 and later
Information in this document applies to any platform.

Symptoms

When nVision Reports are run from PIA they get stuck in Processing status intermittently in Process Monitor, and Excel.Exe hangs in Task Manager on the scheduler server.

Steps to Replicate:

1. Log into PIA and navigate to Reporting Tools-> PS/nVision -> PS/nVision Schedule Requests.
2. Select the Business Unit and Report ID.
3. Run the nVision report to Web/Excel output.
4. The process hangs in Processing status in Process Monitor.

Changes

 Installation of Excel 2019 on the scheduler server.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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