E-WL: Cache Memory Error In PIA Logs "psft.pt8.cache.memory.MemoryMappedFileManager".
(Doc ID 3002301.1)
Last updated on JANUARY 15, 2025
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.60 and laterInformation in this document applies to any platform.
Symptoms
Getting cache memory errors in PIA logs.
ERROR:
----------
<[psft.pt8.cache][STAT][psft.pt8.cache.memory.MemoryMappedFileManager][STORE]
WebLogic.log
Path: <PS_CFG_HOME>/webserv/<DOMAIN-NAME>/servers/PIA/logs/weblogic.log:
<[psft.pt8.cache][STAT][psft.pt8.cache.memory.MemoryMappedFileManager][STORE][KEY=/PORTAL_ROOT_OBJECT;CanonicalId=-1255154821]Time Taken=20>
<[psft.pt8.cache][STAT][psft.pt8.cache.memory.MemoryMappedFileManager][STORE][KEY=/PORTAL_ROOT_OBJECT;CanonicalId=-2101531470]Time Taken=6>
<[psft.pt8.cache][STAT][psft.pt8.cache.memory.MemoryMappedFileManager][STORE][KEY=/PORTAL_ROOT_OBJECT;CanonicalId=457867115]Time Taken=1>
<[psft.pt8.cache.CacheUtil][DELETE][KEY=059631]CacheUtil.invalidateMenuForUser. The UserInfo object is null for 059631
stdout.log:
Path: <PS_CFG_HOME>/webserv/<DOMAIN-NAME>/servers/PIA/logs/stdout.log:
<Error> <Default> <BEA-000000> <[psft.pt8.cache][STAT]][psft.pt8.cache.memory.MemoryMappedFileManager][STORE][KEY=/PORTAL_ROOT_OBJECT;CanonicalId=-1255154821]Time Taken=20>
<Error> <Default> <BEA-000000> <[psft.pt8.cache][STAT][psft.pt8.cache.memory.MemoryMappedFileManager][STORE][KEY=/PORTAL_ROOT_OBJECT;CanonicalId=-2101531470]Time Taken=6>
<Error> <Default> <BEA-000000> <[psft.pt8.cache][STAT][psft.pt8.cache.memory.MemoryMappedFileManager][STORE][KEY=/PORTAL_ROOT_OBJECT;CanonicalId=457867115]Time Taken=1>
<Error> <Default> <BEA-000000> <[psft.pt8.cache.CacheUtil][DELETE][KEY=059631]CacheUtil.invalidateMenuForUser. The UserInfo object is null for 059631
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |