Submitted Enrollment Statements Online And Print Versions are Out Of Sync When Displaying Pending Proof
(Doc ID 3003468.1)
Last updated on FEBRUARY 09, 2024
Applies to:
PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Submitted Enrollment statements online and the print version is out of Sync when displaying Pending Proof for a Life Plan. The Print version shows Pending Proof for the benefit plan below it as well.
The issue can be reproduced at will with the following steps:
1. Log in as an employee and select Benefits Details > Benefits Statements > Submitted enrollment statement
2. Review that only the Life Event is associated to Pending proof.
3. Click on Print button and review the PDF File to see that the Disability Plan is also displaying Pending Proof.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |