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ECM: Financial Gateway Does Not Process Zero Dollar Payments (Doc ID 3009728.1)

Last updated on MARCH 18, 2024

Applies to:

PeopleSoft Enterprise FIN Cash Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When there are zero dollar payments included for financial gateway to process, it completes with warning status but gives a message that all payments are locked.

"All Payments are locked by Process Instance = 0, Process Name = , UserId = "



STEPS
-----------------------
1. Banking – Bank Accounts – External Accounts. Make sure ACH is paid through financial gateway    
2. Accounts Payable – Payments – Pay Cycle Processing – Payment Selection Criteria. Set up a new pay cycle to process both the ACH and CHK payments together    
3. Accounts Payable – Vouchers – Add / Update – Regular Entry.
3a. Create a check payment method voucher for $100
3b. Create an ACH payment method voucher for $0
4. Accounts Payable – Payments – Pay Cycle Processing – Payment Selection Criteria.
4a. Run the above create pay cycle TEST1    
4b. Create the payments    
4c. Print the checks    
4d. Run the financial gateway process. It finishes with a Warning status and had a message that "All Payments are locked by Process Instance = 0, Process Name = , UserId = "

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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