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ELM: Index Build Process (AE PTSF_GENFEED) Process Running Slow for Incremental Index LS_LM_ACT_CI or Receiving an Error for full Index LS_LM_ACT_CI (Doc ID 3010046.1)

Last updated on APRIL 19, 2024

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When rebuild incremental index for the ,classic index LS_LM_ACT_CI Index Build Process (AE PTSF_GENFEED) remains in status Processing or when rebuild full index for the classic index LS_LM_ACT_CI, Index Build Process (AE PTSF_GENFEED) ends in no success and receives an error message.



ERROR MESSAGE:

ORA-24550: signal received: Unhandled exception: Code=ebf00bab Flags=0



The issue can be reproduced at will with the following steps:

1. Log in as an Learning Administrator
2. Select the course and add learner group security for the course and class
3. Rebuild incremental index for index LS_LM_ACT_CI
    Navigation: Talent Administrator dashboard > Enterprise Learning tile > Catalog > Rebuild Indexes
4. Notice AE PTSF_GENFEED remains in status Processing

Or

3. Rebuild full index for index LS_LM_ACT_CI
    Navigation: Talent Administrator dashboard > Enterprise Learning tile > Catalog > Rebuild Indexes
4. Notice AE PTSF_GENFEED ends in no success and receives an error message.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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