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EPY: W-4 PDF - The PDF Form Is Not Editable When Using Adobe Acrobat Pro on a MacBook Pro And Receive Error 'Cannot read a submitted Report Name' when submitting (Doc ID 3010653.1)

Last updated on MARCH 15, 2024

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Unable to use the W-4 PDF feature on a MacBook pro when using Adobe Pro.

When the file is downloaded the employee can update filing status to 'Single' but is unable to enter anything in the Steps 3/4 data blocks.
Finally, the submit button is not showing the word submit.

If attempting to submit anyway, receive the following error which  appears as a pop-up window error message and can be found in the App Server log

'An exception occurred while submitting PDF data.
Cannot read a submitted Report Name'


Steps to Reproduce
1. On a MacBook pro, navigate to Fluid Home > Employee Self Service > Payroll > Tax Withholding
2. Click to update Federal Tax Form
3. Download the PDF
4. Open the PDF in Adobe Pro
5. Issues appear.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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