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EAR 9.2: Payment Predictor MULPAY Algorithm #REFS Not Working For Deposits Containing Multiple-line Items (Doc ID 3011722.1)

Last updated on MARCH 20, 2024

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When payment predictor method #REFS mulitpay is applied to an item with multiple lines, ITEMREF algorithm was applied to the very first deposit only and a payment worksheet was created.

Issue can be replicated following the next steps :

1. Go to Setup Financial >Install>Installation Options >Receivables and “No Mult Pending Item” checkbox should be unselected and “Apply Multiple Payments” checkbox should be selected.

2. Create a new payment predictor method with the following actions :

2.1.#REFS

2.2.Overpayment is less then > Generate an item ( WS-10 ) amount 5USD

2.3.Underpayment is Less then >Generate an item ( WS-11) amount 5USD

3. Go to Setup Financial>Business unit related>Receivables>Receivables Options for SHARE and set the new payment predictor method on Payment Options tab

4. Go to Customers>Customer Information>Create Customer Information for customer 1011. On bill to options tab check Partial Payment switch at Payment predictor options

5. For the customer 1011, create 1 item cu 3 lines and action =post now. And check the customer account to see if the item is opened.

6. Create 3 deposits for this item( Go to AR>Payment>Online Payment>Regular deposit ).Do not enter customer information and BU and at Reference Information , choose item created. No data on Detail Reference hyperlink.

7. Launch Payment Predictor for Business Unit US001( AR>Payments>Apply Payments>Request Payment Predictor)

8. Notice that ITEMREF algorithm was applied to the very first deposit only and a payment worksheet was created. The expectation of the customer is that all the deposits should be affected.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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