My Oracle Support Banner

HCM: FLUID DELEGATION: Delegates Not Refreshing When A User With Multiple Jobs Changes Selected Job (Doc ID 3012679.1)

Last updated on MARCH 26, 2024

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

For a User with multiple jobs and have direct reports on both jobs, on the Create Delegation Request transaction, the list of delegates will show a combined list of all the direct reports for both the jobs, if the Delegator select previous button on the Delegate Selection step and then change the selected job and then go back to the Delegate selection step.


The issue can be reproduced at will with the following steps:

Pre-requisites:
Employee with two active positions having direct reports
Note that both the positions have other positions reporting to it and there are active employees in those positions.
Also, the Employee's User Profile has the security Role EODL_User.

Then,


1. Log in as an Employee and Create Delegation Request via Enterprise Components>Delegations.
2. Select any Start and End Date for delegation and enter any comment. Click Next.
3. Select Job – Corporate Controller and click Next
4. Notice that there are Delegates to choose from such as the supervisor of Employee
    and the other two employees reporting to the position, then click Previous button.
5. Change job selection to another Job and click Next.
6.  Notice that the Delegates grid now shows more rows, but it includes the people who were actually reporting to the 1st position along with the person reporting to this position.
 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.