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HCM: After Delegation Created and Accepted, Emails and Workflow are Sent from Incorrectly the Delegate (Proxy) to Delegator for Pending Absences Approvals (Doc ID 3014903.1)

Last updated on JUNE 10, 2024

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Reversed emails and workflow for Pending Absences Approvals after delegation created and accepted when "Include Delegator" checked on Configure Delegation Transaction page for Transaction Name Absence. Also, notice on the Approval Chain page, Proxy for Delegator is incorrect.



The issue can be reproduced at will with the following steps:

Pre-requisite:
a. "Include Delegator" checked on Configure Delegation Transaction page for Transaction Navigation: Enterprise Components > Delegation > Delegation Transaction

b. Ensure the Delegator and Proxy/Delegate have valid email address.

c. Also, ensure the Proxy/Delegate has the required delivered Role EODL_USER

Then

1) Log in as an Employee Submit an Absence Request

2) Click Time Tile >Manage Absence

3) Log in as the Delegator and submit delegation request Manager Absence Approval for the Proxy(Delegate)

4) The Proxy(Delegate) accepts the Delegation request

5) From Approval Chain page, Delegator for Proxy, which should be the reverse. Also, notice that an Email sent to the Delegator from the Proxy/Delegate, which should be the reverse.

 

Changes

After PUM #45 with resolution for Bug 34758669, issue of the reversed emails and workflow for Pending Absences Approvals after delegation created and accepted when "Include Delegator" checked on Configure Delegation Transaction page for Transaction Name Absence.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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