E-CRM: Apostrophe in Employee Last Name causes Display Issue in Customer Name Section in the Case Component
(Doc ID 3026537.1)
Last updated on JUNE 02, 2024
Applies to:
PeopleSoft Enterprise CRM HelpDesk - Version 9.1 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Apostrophe in Employee Last Name causes Display issue in Customer Name section of the Case
The issue can be reproduced at will with the following steps:
1. Test using an Employee that has apostrophe in the Last Name Ex: O'Reilly
2. Navigate to HelpDesk > Search Cases: create a Case for this employee. In the Name section the Last Name with the apostrophe is not shown correctly.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |