E-MCF/WF: Getting 'Received exception during MS Graph email send: java.net.SocketException: Connection reset' When Sending OAUTH2 Outbound Email Via Office365 on PT 8.60-8.61 (Doc ID 3026809.1)

Last updated on AUGUST 07, 2024

Applies to:

Symptoms

After upgrading to PeopleTools (PT) 8.60.11, outbound emails to Office365 mail server using OAuth2 fail with the error below being found in the smtp.log:

DEBUG MCFJEMAIL: Received exception during MS Graph email send:
java.net.SocketException: Connection reset
Fri May 24 06:30:30 EDT 2024 java.net.SocketException: Connection reset
Fri May 24 06:30:30 EDT 2024 at java.base/java.net.SocketInputStream.read(SocketInputStream.java:186)
Fri May 24 06:30:30 EDT 2024 at java.base/java.net.SocketInputStream.read(SocketInputStream.java:140)
Fri May 24 06:30:30 EDT 2024 at java.base/sun.security.ssl.SSLSocketInputRecord.read(SSLSocketInputRecord.java:484)
Fri May 24 06:30:30 EDT 2024 at java.base/sun.security.ssl.SSLSocketInputRecord.readHeader(SSLSocketInputRecord.java:478)
Fri May 24 06:30:30 EDT 2024 at java.base/sun.security.ssl.SSLSocketInputRecord.bytesInCompletePacket(SSLSocketInputRecord.java:70)
Fri May 24 06:30:30 EDT 2024 at java.base/sun.security.ssl.SSLSocketImpl.readApplicationRecord(SSLSocketImpl.java:1334)
Fri May 24 06:30:30 EDT 2024 at java.base/sun.security.ssl.SSLSocketImpl$AppInputStream.read(SSLSocketImpl.java:977)
Fri May 24 06:30:30 EDT 2024 at java.base/java.io.BufferedInputStream.read1(BufferedInputStream.java:290)
Fri May 24 06:30:30 EDT 2024 at java.base/java.io.BufferedInputStream.read(BufferedInputStream.java:351)
Fri May 24 06:30:30 EDT 2024 at java.base/java.io.FilterInputStream.read(FilterInputStream.java:133)
Fri May 24 06:30:30 EDT 2024 at java.base/java.io.PushbackInputStream.read(PushbackInputStream.java:183)
Fri May 24 06:30:30 EDT 2024 at java.base/sun.nio.cs.StreamDecoder.readBytes(StreamDecoder.java:284)
Fri May 24 06:30:30 EDT 2024 at java.base/sun.nio.cs.StreamDecoder.implRead(StreamDecoder.java:326)
Fri May 24 06:30:30 EDT 2024 at java.base/sun.nio.cs.StreamDecoder.read(StreamDecoder.java:178)
Fri May 24 06:30:30 EDT 2024 at java.base/java.io.InputStreamReader.read(InputStreamReader.java:181)
Fri May 24 06:30:30 EDT 2024 at java.base/java.io.BufferedReader.fill(BufferedReader.java:161)
Fri May 24 06:30:30 EDT 2024 at java.base/java.io.BufferedReader.read(BufferedReader.java:182)
Fri May 24 06:30:30 EDT 2024 at com.peoplesoft.pt.mcf.mail.MCFPost.readResponse(MCFOutboundEmail.java:3848)
Fri May 24 06:30:30 EDT 2024 at com.peoplesoft.pt.mcf.mail.MCFOutboundEmail.SendEmailMSGraph(MCFOutboundEmail.java:1257)
Fri May 24 06:30:30 EDT 2024 at com.peoplesoft.pt.mcf.mail.MCFOutboundEmail.send(MCFOutboundEmail.java:1706)
Fri May 24 06:30:30 EDT 2024 at com.peoplesoft.pt.mcf.mail.MCFOutboundEmail.send(MCFOutboundEmail.java:2181)
Fri May 24 06:30:30 EDT 2024 DEBUG MCFJEMAIL: Send method completed with code: -1

Environment

-----------------
PeopleTools: 8.60.11
Office365 Mail Server
MS Azure
Windows 2022 Server


Sample Replication
----------------------
1. Navigate to PeopleTools > Workflow > Defaults and Messages > Send Worklist/Email Messages.
2. Select Email button.
3. Click Notify.
4. Type the email address in the 'To:' section or the recipient address, add a test Subject and a test Message.
5. Click OK.
6. Recipient does not receive the email, and the error above is observed in the smtp.log.

Changes

Upgraded to PT 8.60.

Cause

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