'Rejects Returned By The SAI Calculator (14400,2331)' Message Displays in Every Case When Clicking 'Calc SAI' on Unofficial Row on Correct ISIR Records for Aid Year 2025 or 2026; and no Reject Reasons Display on Transaction Detail
(Doc ID 3027347.1)
Last updated on DECEMBER 18, 2024
Applies to:
PeopleSoft Enterprise CS Financial Aid - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
On the Correct ISIR Records component for Aid Years starting with 2025, after inserting a new row then clicking the 'Calc SAI' button, the following error occurs. The errors display as pop-up messages on the page - first one followed (after clicking 'ok') by the second.
'EFC Calculator Returned exception with the request message. (14400,1856)'
'Rejects returned by the SAI Calculator. (14400,2331)'
These errors occur in every case when trying to calculate on an unofficial (newly inserted) row, whether any data elements are changed or not. If the calculation is invoked on the original official row, the error does not occur, however there is also no indication on whether the EFC actually calculated. The transaction detail tab does not list any reject reasons to indicate why the calculation rejected.
If the FM Test Harness page is used to produce the file and calculate, a couple different error messages are observed:
- 'Java Exception: message not found: during call of %2.%3. (2,763)'
- 'Function calculateNeed2 does not return a result.(180,69)'
The issue can be reproduced at will with the following steps:
- Navigate to Financial Aid > Federal Application Data > Correct ISIR Records and retrieve any available record for Aid Year 2025.
- Insert a row, change one or more field values, and click 'Calc SAI'.
- Note the error messages displayed on the page.
- Go to Financial Aid > Federal Application Data > Correct ISIR Records > Transaction Detail, and scroll to the section for the reject reasons and note no reject reasons are listed.
Changes
The issue occurs after applying all of the available fixes related to FAFSA Simplification up through and including the fixes delivered in PeopleSoft Release Patchset 36741433: 2025-2026 ISIR UPDATES
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |